INSPIRE App Support
If you encounter bugs, issues, or have questions about the INSPIRE application, please email inspirestudy@ucsf.edu. Our support team will respond to you as soon as possible.
Contact SupportIf you encounter bugs, issues, or have questions about the INSPIRE application, please email inspirestudy@ucsf.edu. Our support team will respond to you as soon as possible.
Contact SupportWhen you first log in to the app and arrive at the home screen, you will see two options – Continue My Journey or Quick Relief Now. If you click on Continue My Journey, it starts that week’s module for you. Quick Relief Now is for those times when you feel overwhelmed. You just click on the button and you will immediately go to some breathing and relaxation exercises. Then you’ll pick what strategy you’d like to try - things like guided imagery, meditation, or looking at inspiring materials.
If you look at the bottom of the screen, you will see a row of icons. Each icon opens a different feature in the app. If you click on the books icon, you will be taken to our learning and resource library. In the library section, you can learn more about your health, get suggestions on finding professional help or social services, access the community bulletin board, or browse through inspiring stories and videos.
Just a quick word on the community button. You can get there by clicking on the books icon at the bottom of the screen and then clicking on the “Community” button inside the library. Once you click on “Community”, you will see that there is a bulletin board, an “Ask the Expert” section, and links to podcasts, websites, and support groups for patients.
Returning to the icons at the bottom of the screen, you will also see a heart icon for “My Stuff”. If you click on this clipboard icon, you can see your survey scores and anything you have marked as a favorite by clicking on the heart button.
Remember that you can visit the app content at your own pace and you’re free to go wherever you’d like whenever you’d like.
Close the app completely (force close if needed) and reopen it.
Ensure you have the latest version installed, as updates often include bug fixes.
A simple restart can clear temporary glitches.
Navigate to your device settings and clear the app’s cache.
Confirm that your device’s operating system is up-to-date.
If none of the above steps work, gather details (error messages, device info) and reach out to our support team.
Double-check your username/email for any typos.
Ensure you’re connected to a stable network.
Confirm that your account has been activated or hasn’t been locked due to multiple failed attempts.
Sometimes login issues are resolved in app updates.
If you're still having trouble, contact support with your account details for further assistance.
Verify that you’re connected to Wi-Fi or have a stable mobile data connection.
Try switching from Wi-Fi to mobile data (or vice versa) to see if performance improves.
Restarting your network equipment or device can resolve connectivity issues.
If you’re using a VPN or proxy, disable it temporarily to test the connection.
If problems continue, provide network details (e.g., Wi-Fi model, mobile carrier) to support.
A weak connection can cause sync issues; verify your connection is strong.
Try logging out and then back in to force a data refresh.
Ensure the app is updated to the latest version.
Restarting can often resolve temporary syncing issues.
If data still does not sync properly, collect details (timestamps, error messages) and contact support.
Close the app completely and relaunch it.
Ensure both the app and your operating system are updated.
Test in both portrait and landscape modes to see if the issue persists.
Clear the app’s cache to remove any temporary layout issues.
If issues persist, try uninstalling and reinstalling the app.
Provide screenshots and device details when reaching out for assistance.